Shop – Terms and Conditions

Delivery details

Prices quoted are either for collecting in person from Bath or for postal delivery to an address in the UK only. If you are a non-UK customer and would like a quote for delivery please  email shop@minervasowls.org

Card orders placed before 5.00pm Monday to Friday will be despatched wherever possible the following day using Royal Mail Post unless the customer opts for another despatch date.

Packaging and UK postage costs are detailed at point of purchase

Royal Mail advises to allow up to 3 working days for packages to arrive

Due to any major or unprecedented mechanical fault or unforeseen force majeure Minerva’s Owls of Bath will endeavour to get all orders in the post as soon as possible.

Minerva’s Owls of Bath reserves the right the change the postage cost at any time

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

Your order will be despatched pending credit card authorisation, verification and availability of stock

You can check that you have the correct postcode by using the Royal Mail's handy postcode finder available at www.royalmail.com/find-a-postcode. We are not responsible for the accuracy of the Royal Mail's postcode finder

It is your responsibility to ensure that the delivery address you provide for any order you place is correct

Returns & Exchanges

Our Refund & Exchange Policy

In addition to your statutory rights, we will provide an exchange or refund providing the following conditions are met:

1. The items with the original receipt are returned within 14 days of purchase and;
2. The item has not been used and is in original condition as purchased, including all packaging with original tags and labels attached.

How To Return An Item

Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment.

Please email shop@minervasowls.org with details of the problem and include photographs of the issue.

Purchases Made at a Bath store

Purchases made in a retail store can be returned or exchanged if faulty. You must present the receipt you received in the store at the time you purchased your items.

Purchases Made Online

You can return or exchange an item purchased online by posting it to:

Minerva’s Owls of Bath
Hillside Farm
Church Lane
Freshford
Bath BA2 7WD

Make sure your order number, name, address, email, phone number and instructions are included and any comments.

All returns remain the responsibility of the purchaser until received by Minerva’s Owls of Bath

Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

How To Exchange An Item

Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from Minerva’s Owls of Bath. Exchanges are subject to stock availability.

Make sure your order number, name, address, email, phone number are included along with a list of alternative item(s) in case we have sold out of your first choice.

Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (e.g. they are faulty or not as ordered).

All exchanges remain the responsibility of the purchaser until received by Minerva’s Owls of Bath.