Prices quoted are either for collecting in person from Bath or for postal delivery to an address in the UK only. If you are a non-UK customer and would like a quote for delivery please email firstname.lastname@example.org
Card orders placed before 5.00pm Monday to Friday will be despatched wherever possible the following day using Royal Mail Post unless the customer opts for another despatch date.
Packaging and UK postage costs are detailed at point of purchase
Royal Mail advises to allow up to 3 working days for packages to arrive
Due to any major or unprecedented mechanical fault or unforeseen force majeure Minerva’s Owls of Bath will endeavour to get all orders in the post as soon as possible.
Minerva’s Owls of Bath reserves the right the change the postage cost at any time
We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)
Your order will be despatched pending credit card authorisation, verification and availability of stock
You can check that you have the correct postcode by using the Royal Mail's handy postcode finder available at www.royalmail.com/find-a-postcode. We are not responsible for the accuracy of the Royal Mail's postcode finder
It is your responsibility to ensure that the delivery address you provide for any order you place is correct
For all online order enquires including delivery, returns or exchanges contact email@example.com. We aim to respond to all online and email enquiries within within 2-5 business days.
Monday to Friday 9:00am to 5:00pm*
*Closed on English bank holidays
If your query is urgent, please contact our Team via phone.
United Kingdom 01225 340697
International +44 (0) 1225 340697 (international call charges apply)
For Privacy Queries
Returns & Exchanges
Our Refund & Exchange Policy
In addition to your statutory rights, we will provide an exchange or refund providing the following conditions are met:
- The items with the original receipt are returned within 14 days of purchase and;
- The item has not been used and is in original condition as purchased, including all packaging with original tags and labels attached.
How To Return An Item
Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment.
Please email firstname.lastname@example.org with details of the problem and include photographs of the issue.
Purchases Made at a Bath store
Purchases made in a retail store can be returned or exchanged if faulty. You must present the receipt you received in the store at the time you purchased your items.
Purchases Made Online
You can return or exchange an item purchased online by posting it to:
Minerva’s Owls of Bath
Bath BA2 7WD
Make sure your order number, name, address, email, phone number and instructions are included and any comments.
All returns remain the responsibility of the purchaser until received by Minerva’s Owls of Bath
Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).
How To Exchange An Item
Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from Minerva’s Owls of Bath. Exchanges are subject to stock availability.
Make sure your order number, name, address, email, phone number are included along with a list of alternative item(s) in case we have sold out of your first choice.
Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (e.g. they are faulty or not as ordered).
All exchanges remain the responsibility of the purchaser until received by Minerva’s Owls of Bath.